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Transformation 2022: Creating Long-Term Sustainable Voice Business

Voice businesses need to rethink their operations if they’re going to be successful in the long term. Revenues have been declining for years but we’ve now reached a tipping point where the pain is too much for international Voice Service Providers. They are either exiting the market or looking at new ways to capture, grow and maintain profitability day-to-day.

According to TeleGeography Report and Database, international service revenues are predicted to fall to $50 billion by 2022. That means Voice revenues will have declined by nearly half in the ten years after 2012. Competition from OTT, VoIP and other communications services has driven the decline in international Voice with OTT apps delivering 40% more international traffic in 2017 than all of the telcos in the world, combined.

To succeed in today’s international Voice market, Service Providers need to transform how they operate and prepare for a future that will be very different from the past. No Service Provider can afford to stand still and keep operating in the same way.

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